SHIPPING AND HANDLING CHARGES Starting Rate $6.50 - $8.00 ( based on state) Standard Ground Delivery Only
Coffee & Tea	*$6.50 - $8.00 NO additional charges
Gourmet Foods	*additional charges apply ($0.25 - $0.75 per item)
Tea & Coffee Accessories, Cookie Jars, Teapots etc.	*additional charges
* Shipping Rate - $6.50 - $8.00 ( based on state )
*Additional Cost: Depending upon weight per item an additional charge will be added to the starting rate shipping charge. ( Most food items are only $0.25 ). Extra packaging, insurance and care is used so there is less chance of damages.
Alaska, Hawaii, PO BOX#, APO, FPO - Shipped USPS An additonal $2.00 or more may be added to your shipping charge. ( If more than $2.00 you will be notified by e-mail ) Invoice does not show this shipping charge, however, we will add this charge before processing the order.
To guarantee delivery, we must have proper and complete addresses. UPS normally does not *forward packages, so we guarantee delivery only to addresses we are given. If your package returns to us, we will refund the cost of the merchandise only. If you chose to reship the package to a different address, you must pay the cost to reship order. *UPS sometimes may forward packages to correct address themselves and charge us $5.00 for the correction. If this happens we will have to charge your card the $5.00 correction fee. You will be notified that your card we be billed for the UPS correction fee.

When will orders be shipped?
Less than a week. Provided everything is in stock orders (out of stock items) are usually shipped UPS ground within 3 - 4 business days. If an item is out stock you will be notified by email.

When do you charge my credit card?
Your credit card is charged prior to shipping your order. No on-line instant credit card processing!

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Money Orders and NO Checks.

Ordering by fax or mail
You can use our on-line store to create an order. When you go to place your order you will have an option to print your order form that can be sent by fax or mail.

How will I know that you received my order?
After you have submitted your order, you should receive a confirmation e-mail detailing your purchases. If you do not receive a confirmation email, please contact us during regular business hours.

Do you send out backorders?
Unexpectedly a product may be unavailable. We apologize for any inconvenience. We try to maintain our website by letting you know an item is out of stock. But if you happen to order an item before we take off the product we will only charge your credit card the correct amount. Backorders will not be shipped

Do you have a catalog?
At the present time we only have catalogs for Coffee, Tea and Heritage Lace.
If you would prefer to have a catalog and price list sent to you, please e-mail your name and address information.

Can I change my order? I made a mistake!
If you have just placed an order and you need to ask some questions or make a change to that order, please contact us by telephone at 1.800.729.9030 or 1.609.748.9030

Breakage, Mistakes or Shortages
We do our very best to inspect our products before they are shipped. Your order is carefully packed and shipped from our store in good condition. We double check your order and take every precaution to avoid mistakes. But, in the event we did make a mistake or your merchandise was damaged in shipping, here's what you do;

If you believe the wrong item was sent or something is missing from your shipment please take a moment to examine the packing material. Small items often get lost in the packing material. Also, carefully organize your items away from the box they arrived in. Missing items often appear once you've done this. If, you still have the wrong item or missing items, please call our store immediately. We will you get a replacement or credit right away.

In the event you receive something that is damaged in shipping you must retain the original shipping box, call your local UPS office to request a damage inspection, then call our store and we'll replace your damage items.
All claims must be made within five days of your receipt of our merchandise.

Have a Suggestion?
......What other coffee, tea or food items would you like to see available on our site?
......How can we improve your shopping experience at Cook's Corner?
......How can we improve your shopping at Cook's Corner.
Please e-mail us at gourmetplace@msn.com

COFFEE STORAGE
Coffee does not require refrigeration, in fact it's not a good idea to store your coffee in the refrigerator because coffee absorbs flavors and aromas from other food products. To keep your coffee fresh we recommend storing it in an airtight container or zip-lock bag. If you're not going to use your supply of coffee within a month then you can store it in the freezer. If freezing is necessary, make sure to use an airtight container or zip-lock bag. ( Do not store dark roasted coffee in the freezer)

How do I ship as a gift or different address from billing.?
Our shopping cart is set up so you can send your order to an address other than your billing address.
To send an order as a gift to your families, friends or different address from billing, simply fill your shopping cart with the desired products. Fill in the name and address of the recipient in the Ship-To form. Please include a personal message in the Comment and Suggestion Box to let us know that this is a gift. When shipping as a gift, we will not include prices on the packing slip and your bill will be mailed to the billing address.
If you wish to send an order to more than one Ship-To address, you must place a separate order for each recipient.

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